Natural Dye FAQs

Services FAQs

Shop Policies

Orders are dropped off with the carrier within 7 days of being placed. Wait time for USA domestic orders once shipped varies depending on location and is usually 7-14 business days but shipping time may vary.

Unfortunately, due to wide variation in distance, customs, and other factors, I cannot provide arrival estimates for international orders.

Cancellations will be accepted so long as the cancellation request is submitted within 24 hours of purchase AND the item has not yet shipped. Once shipped, an order cannot be cancelled. If you're unhappy with your product for any reason, please notify me as quickly as you can so I can do my best to help you.



No Refunds, Returns or Exchanges are accepted. If you have questions or concerns about the product you've received, please email oddfoxandfern@gmail.com within 30 days of purchase.


Missing or damaged shipments must be addressed through the carrier. All mail carriers have an internal mail recovery process you will need to follow using your tracking info and order confirmation. Orders are insured with the carrier and claims must be filed within 60 days of the ship date.